Operations Administrator I - SAP Order Processing

This position is responsible for the overall coordination of orders through the order process, from the order receipt state through bill eligibility.

Océ is a leading international provider of digital document management technology and services. The company's solutions are based on Océ's advanced software applications that deliver documents and data over internal networks and the Internet to printing devices and archives - locally and around the world. Supporting the workflow solutions are Océ digital printers and scanners, considered the most reliable and productive in the world. Océ also offers a wide range of display graphics, consulting and outsourcing solutions.

Océ employs around 22,000 people, with 2009 revenues of approximately $3.7 billion, operates in around 100 countries and maintains research and manufacturing centers in the Netherlands, the United States, Canada, Germany, France, Belgium, the Czech Republic, Romania and Singapore. Océ North America is headquartered in Trumbull, CT, with additional business units in Chicago, IL; New York City; Boca Raton, FL; Salt Lake City, UT and Vancouver, BC. North America represents over 37% of Océ's worldwide revenues, and employment is over 9,000. For more information about Océ visit www.oceusa.com.

Responsibilities include:

• Manage the accurate entry of all orders into Océ order & billing systems
• Quickly identify problems and corrective action of all order requirements for product, product configuration, pricing, etc.
• Verify that orders meet customer requirements and special billing needs
• Ensure orders are in compliance with Sarbanes-Oxley (SOX) regulations and Océ policy
• Work across functional boundaries to resolve delays in the entry of customer orders to ensure that customer's delivery and installation timeframes are met
• Resolution of simple & complex invoice & billing related issues
• Validate accuracy of first billing to customer and ensure that it is in compliance with customer special billing requirements
• Assist team in accomplishing objectives and meeting deadlines

Qualifications:

• High School Diploma required; Bachelor degree is a plus
• Minimum of 1-2 years of work experience required OR a Bachelor degree
• Customer Service experience
• Data entry experience a plus
• Strong organizational skills with attention to detail
• Must be a self-starter
• Excellent oral and written communication skills
• Ability to successfully manage multiple tasks
• Working knowledge and experience with SAP and/or AS400 a plus
• Strong analytical skills
• Experience with MS Office a plus

Océ is an equal opportunity/affirmative action employer encouraging workforce diversity (M/F/D/V).