include, but are not limited to Create a quality service experience by ensuring timely resolution to customer needs and overall customer satisfaction. Abides by company service standards, including greeting customers and making them feel welcome to First Mid Bank & Trust Proficiently service customers by accepting and processing transactions with accuracy and efficiency wi

include, but are not limited to GENERAL Use a consultative sales process to build a thorough customer profile and identify current and future financial needs. Opens all deposit related products including but not limited to IRA, Trust, Business, POA, Estate, etc. Analyzes and reviews legal documentation associated with opening accounts. Originate consumer loan applications

include, but are not limited to Create a quality service experience by ensuring timely resolution to customer needs and overall customer satisfaction. Abides by company service standards, including greeting customers and making them feel welcome to First Mid Bank & Trust Proficiently service customers by accepting and processing transactions with accuracy and efficiency wi

include, but are not limited to Manage a client book of business by helping them plan for what's important to them, recommending services and solutions that are most appropriate to meet their client's needs, and providing ongoing guidance and monitoring to develop a long lasting relationship Proactively engage and foster First Mid's culture of embracing relationship manage

include, but are not limited to Responsible for representing the Bank to the customer in a courteous, professional manner and providing prompt, efficient, and accurate service. Call on customers and prospective customers to promote new and additional business for the Bank. Sell commercial bank services to customers and prospective customers; duties include explaining vario

include, but are not limited to Renew and/or market expiring policies by gathering updated customer information and processing with underwriters/systems for policy issue. Meets customers' daily requests including policy changes, certificates of insurance, provides answers to customer questions. Monitors policy expiration list to be certain that expiring policies are renewe

include, but are not limited to Act on daily fraud alerts produced by the bank's fraud monitoring system as related to account and card fraud Conduct fraud case investigations, responding to reports of suspected/confirmed fraudulent activity as well as elder financial exploitation May serve as primary point of contact for law enforcement and adult protective service agenci

include, but are not limited to Serves as the first point of contact to direct and/or respond to incoming communications from other departments within the bank as well as internal & external customers. Manage the ticket & email inbox correspondence for BSA & Fraud Manage the Fraud Support Hotline. Monitor newly established customers and accounts to ensure compliance. Perfo

include, but are not limited to Act on daily fraud alerts produced by the bank's fraud monitoring system as related to account and card fraud Conduct fraud case investigations, responding to reports of suspected/confirmed fraudulent activity as well as elder financial exploitation May serve as primary point of contact for law enforcement and adult protective service agenci

include, but are not limited to Serves as the first point of contact to direct and/or respond to incoming communications from other departments within the bank as well as internal & external customers. Manage the ticket & email inbox correspondence for BSA & Fraud Manage the Fraud Support Hotline. Monitor newly established customers and accounts to ensure compliance. Perfo

include, but are not limited to Act on daily fraud alerts produced by the bank's fraud monitoring system as related to account and card fraud Conduct fraud case investigations, responding to reports of suspected/confirmed fraudulent activity as well as elder financial exploitation May serve as primary point of contact for law enforcement and adult protective service agenci

include, but are not limited to Serves as the first point of contact to direct and/or respond to incoming communications from other departments within the bank as well as internal & external customers. Manage the ticket & email inbox correspondence for BSA & Fraud Manage the Fraud Support Hotline. Monitor newly established customers and accounts to ensure compliance. Perfo

include, but are not limited to Act on daily fraud alerts produced by the bank's fraud monitoring system as related to account and card fraud Conduct fraud case investigations, responding to reports of suspected/confirmed fraudulent activity as well as elder financial exploitation May serve as primary point of contact for law enforcement and adult protective service agenci

include, but are not limited to Serves as the first point of contact to direct and/or respond to incoming communications from other departments within the bank as well as internal & external customers. Manage the ticket & email inbox correspondence for BSA & Fraud Manage the Fraud Support Hotline. Monitor newly established customers and accounts to ensure compliance. Perfo

include, but are not limited to Assist with various ad hoc projects, reporting requirements, SEC external reporting tables, call report, and other regulatory reporting as well as certain modeling related to mergers and acquisitions. Serves on Company committees as assigned including the Asset Liability Committee and provide any analysis and reports for meetings as requeste